Term & Condition

Terms & Conditions

Updated at 2020-11-05


  1. General Terms


By accessing and placing an order with ENYO, you confirm that you are in agreement with and bound by the terms of service contained in the Terms & Conditions outlined below. These terms apply to the entire website and any email or other type of communication between you and ENYO.

Under no circumstances shall ENYO team be liable for any direct, indirect, special, incidental or consequential damages, including, but not limited to, loss of data or profit, arising out of the use, or the inability to use, the materials on this site, even if ENYO team or an authorized representative has been advised of the possibility of such damages. If your use of materials from this site results in the need for servicing, repair or correction of equipment or data, you assume any costs thereof.

ENYO will not be responsible for any outcome that may occur during the course of usage of our resources. We reserve the rights to change prices and revise the resources usage policy in any moment.



1.1 License


ENYO grants you a revocable, non-exclusive, non-transferable, limited license to download, install and use the website strictly in accordance with the terms of this Agreement.

These Terms & Conditions are a contract between you and ENYO (referred to in these Terms & Conditions as "ENYO", "us", "we" or "our"), the provider of the ENYO website and the services accessible from the ENYO website (which are collectively referred to in these Terms & Conditions as the "ENYO Service").

You are agreeing to be bound by these Terms & Conditions. If you do not agree to these Terms & Conditions, please do not use the ENYO Service. In these Terms & Conditions, "you" refers both to you as an individual and to the entity you represent. If you violate any of these Terms & Conditions, we reserve the right to cancel your account or block access to your account without notice.





For this Terms & Conditions:

  -Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information about you such as your language preference or login information.

  -Company: when this policy mentions Company, or our, it refers to Enyo Retail & Supply, (Plot 10, Otunba Adedoyin Ogungbe Crescent) that is responsible for your information under this Terms & Conditions.

  -Country: where ENYO or the owners/founders of ENYO are based, in this case is Nigeria

  -Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit ENYO and use the services.

  -Service: refers to the service provided by ENYO as described in the relative terms (if available) and on this platform.

  -Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.

  -Website: ENYO site, which can be accessed via this URL: shop.enyoretail.com

  -You: a person or entity that is registered with ENYO to use the Services.


1.2 Restrictions


You agree not to, and you will not permit others to:

  -License, sell, rent, lease, assign, distribute, transmit, host, outsource, disclose or otherwise commercially exploit the website or make the platform available to any third party.

  -Modify, make derivative works of, disassemble, decrypt, reverse compile or reverse engineer any part of the website.

  -Remove, alter or obscure any proprietary notice (including any notice of copyright or trademark) of ENYO or its affiliates, partners, suppliers or the licensors of the website.


Age Restriction

This website and the mobile application are strictly intended for users who are at least 17 years of age. Persons below the age of 17 and all users who are minors in the jurisdiction in which they are resident must have the permission of and be directly supervised by their parent or guardian to use the website or mobile application.



  1. Terms of Contract


  1. Order: Once you have placed an order, an acknowledgement mail would be sent to you. This does not constitute an acceptance of your order by us and so, is not binding on us as a contract.
  2. Acceptance: A contract would only exist between you and us when we mail you to confirm that your orders have been accepted and dispatched.
  3. Ownership: Once an item(s) have been delivered to/ collected by you, you assume ownership of the item(s) and will be responsible for damage or loss
  4. Availability: To ensure availability of all items, restrictions may be placed on units of certain items that can be ordered and certain times. As such, we reserve the right to withdraw any item from sale without prior notice.


  1. Customer onboarding


You do not have to register to be able to make orders /purchases on our site. However, you need to register to be able to redeem loyalty points and participate in our promotions.

3.1 User Account


You are solely responsible for all the activity that occurs involving your account and you undertake to maintain the confidentiality of your account username and password at all times. Unless otherwise permitted by ENYO in writing, you may only create and maintain one Account.

ENYO reserves the right to remove or change a username you select if we determine in our sole discretion, that such username is inappropriate, obscene or which is in the discretion of ENYO, objectionable.

ENYO further reserves the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof), if you provide any information that is untrue, inaccurate, not current, or incomplete.

3.2 User Representation

By using this site, you hereby represent and warrant that you will not access the website or mobile application through automated or non-human means, whether through a bot, script or otherwise.

You further represent and warrant that you will not use the site for any illegal or unauthorized purpose and that your use of this website will not violate any applicable law or regulation whatsoever.

3.3 Guidelines for Reviews

We may provide you areas on the website or application to leave reviews or ratings. When posting a review, you must comply with the following criteria:

  1. You should have firsthand experience with the person/entity being reviewed;
  2. Your reviews should not contain offensive profanity, or abusive, racist, offensive, or hate language;
  3. Your reviews should not contain discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation, or disability;
  4. Your reviews should not contain references to illegal activity;
  5. You should not be affiliated with competitors if posting negative reviews;
  6. You should not make any conclusions as to the legality of conduct;
  7. You may not post any false or misleading statements;
  8. You may not organize a campaign encouraging others to post reviews, whether positive or negative.

We have the sole discretion to accept, reject, or remove review. We have absolutely no obligation to screen reviews or to delete reviews, even if anyone considers such reviews objectionable or inaccurate. Reviews are not endorsed by us, and do not necessarily represent our opinions or the views of any of our affiliates, merchants, users or partners.

We do not assume liability for any review or for any claims, liabilities, or losses resulting from any review. By posting a review, you hereby grant to us a perpetual, non-exclusive, worldwide, royalty-free, fully-paid, assignable, and sub-licensable right and license to reproduce, modify, translate, transmit by any means, display, perform, and/or distribute all content relating to reviews.

  1. Pricing, Payment and Return Policy


Thanks for shopping at ENYO. We appreciate the fact that you like to buy the stuff that we sell. We also want to make sure you have a rewarding experience while you are exploring, evaluating, and purchasing our products.


As with any shopping experience, there are terms and conditions that apply to transactions at ENYO. They will be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at ENYO, you agree to the terms along with ENYO Privacy Policy.


If, for any reason, you are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product.




4.1 Pricing Error due to Typographical Errors


In the event a product and/or service is listed at an incorrect price or with incorrect information due to typographical error, we shall have the right to refuse or cancel any orders placed for the product and/or service listed at the incorrect price. We shall have the right to refuse or cancel any such order whether or not the order has been confirmed and your credit or debit card charged. If your credit or debit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit or debit card account or other payment account in the amount of the charge.



In the event a product and/or service is listed at an incorrect price or with incorrect information due to typographical error, we shall have the right to refuse or cancel any orders placed for the product and/or service listed at the incorrect price. We shall have the right to refuse or cancel any such order whether or not the order has been confirmed and your credit or debit card charged. If your credit or debit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit or debit card account or other payment account in the amount of the charge.


4.2 VAT

All prices are inclusive of Value Added Tax (VAT), Goods and Service Tax (GST) and any other taxes levied by the government. Prices are in NAIRA, and are delivered to an agreed place of delivery, unless otherwise agreed upon in writing between ENYO and you.

Any price cited by ENYO shall be based on the existing monetary conditions, labour costs, procurement prices, duties, taxes and other levies, subsidies and the like prevailing at the time the Agreement concerned is concluded. In the event that one or more of these cost price components increases after conclusion of the Agreement but before the relevant Goods have been delivered, ENYO shall be entitled to pass on any reasonable price increase to you. Price fluctuations as a result of coercive government measures, such as an increase in VAT/GST among others, will always be in your account and will in no case entitle you to dissolve the Agreement.




4.3 Method of payment

All orders must be paid for in Nigerian Naira, debit or credit card. If an exchange rate is applicable to your account type, your bank shall determine the exchange rate and may add extra charges.


4.4 Loyalty points

The loyalty points can be used for payments in all of our ENYO outlets across the country. The loyalty points are not transferrable. As such, it cannot be transferred to a third party.


4.5 Debit of Payment

Upon the completion of orders online, your account would be debited, this however does not constitute a binding contract (see articles 2a & 2b).


4.6 Vouchers

Only vouchers issued by ENYO Retails & Supply and ENYO can be used to make payments on the payment page to process orders. Unless expressly stated, vouchers are not transferrable or exchangeable with cash. No voucher maybe copied, reproduced or published in any form. We reserve the right to cancel the use of a voucher at any time or where fraud or illegal misuse is suspected. All vouchers expire 30days from the date of issue. We would not be held liable to any financial loss arising from such expiry.



If delivery is not collected after the second attempt, the item shall be returned to us and we will make a refund of the cost of the order or credit you with the loyalty point’s equivalent of the cost of order, this would not include delivery costs.


4.7 Faulty Items

You are obliged to check the Goods upon delivery for any defects. You shall report to ENYO any visible discrepancies in the Goods within Twenty-four (24) hours from the time of delivery, otherwise, the Goods shall be considered to have arrived in proper condition.

In cases of a justified and timely claim, ENYO will, acting at its own discretion, either redeliver free of charge or credit you with loyalty points that is the equivalence of the value of the item(s).

You will forfeit any right you may have under the Agreement if you have not met your obligations under this article, unless you prove that it cannot be blamed on you thereof.

Complaints about the invoice must be notified to ENYO within 2 working days after invoice date.




4.8Returning Items

Item(s) can be returned either by taking the items to our ENYO, outlets from which such items were ordered from along with the delivery note / receipt.


  1. Delivery

You can have us deliver item(s) to your door step from all our outlets across the country. Delivery costs are charged on your total order for small/medium sized items. However, larger items would incur extra charges.

Deliveries are usually made between 24-48Hrs depending on your location. Delivery dates and time can also be re-scheduled by contacting us within the hour the order was made. You may also be able to give instructions for item(s) to be left if you won’t be around at the time & point of delivery.

Deliveries are fulfilled by our online shoppers or courier who if upon delivery, there is no one at the receiving address, shall leave a notification of the visit at this address and return the item(s) to the nearest ENYO outlet or warehouse.


5.1 Force Majeure, events of default

In the event of force majeure, ENYO shall be entitled to withdraw its quotations and, suspend deliveries without judicial intervention, and it shall not be required to provide any compensation. In addition to what the law considers to be force majeure, force majeure of ENYO should be understood to mean acts of God, strikes, labour unrest, lockouts, riots, default or delay on the part of ENYO suppliers of the Goods, acts of war, epidemics, boycotts, embargos, sanctions, fire and explosions, communications line failures, power failures, earthquakes, flooding and similar disasters, illness of employees of ENYO or third parties called in by ENYO in connection with the implementation of the Agreement, measures taken and/or prohibitions issued by the applicable government and/or a foreign government by which ENYO is bound, unforeseen and unpredictable traffic impediments, accident(s) with a means of transport employed in connection with the implementation of the Agreement as well as unforeseen technical defects in these means of transport, failure to perform by the suppliers of ENYO, as well as all other unforeseen circumstances that prevent ENYO from implementing the Agreement properly and on time and that are not for the account and risk of ENYO. Failure to make (monetary) payments can never be attributed to force majeure.

Both parties are entitled to dissolve the Agreement by issuing a written notice to that end if ENYO’s performance is restrained or barred by force majeure for a period in excess of three months, without the Customer being entitled to any compensation. Where ENYO has already executed part of an Agreement, the Customer shall pay the purchase price for any Goods that have been delivered.



  1. Changes to Our Terms & Conditions


You acknowledge and agree that ENYO may stop (permanently or temporarily) providing the Service (or any features within the Service) to you or to users generally at ENYO’s sole discretion, without prior notice to you. You may stop using the Service at any time. You do not need to specifically inform ENYOwhen you stop using the Service. You acknowledge and agree that if ENYO disables access to your account, you may be prevented from accessing the Service, your account details or any files or other materials which is contained in your account.


If we decide to change our Terms & Conditions, we will post those changes on this page, and/or update the Terms & Conditions modification date below.



6.1 Modifications to Our website


ENYO reserves the right to modify, suspend or discontinue, temporarily or permanently, the website or any service to which it connects, with or without notice and without liability to you.





6.2 Updates to Our website


ENYO may from time to time provide enhancements or improvements to the features/ functionality of the website, which may include patches, bug fixes, updates, upgrades and other modifications ("Updates").


Updates may modify or delete certain features and/or functionalities of the website. You agree that ENYO has no obligation to

  • provide any Updates, or
  • continue to provide or enable any particular features and/or functionalities of the website to you.


You further agree that all Updates will be

  • deemed to constitute an integral part of the website, and
  • subject to the terms and conditions of this Agreement.


6.3 Updates to Our Terms


We may change our Service and policies, and we may need to make changes to these Terms so that they accurately reflect our Service and policies. Unless otherwise required by law, we will notify you (for example, through our Service) before we make changes to these Terms and give you an opportunity to review them before they go into effect. Then, if you continue to use the Service, you will be bound by the updated Terms. If you do not want to agree to these or any updated Terms, you can delete your account.


  1. Terms of Termination


This Agreement shall remain in effect until terminated by you or ENYO.


ENYO may, in its sole discretion, at any time and for any or no reason, suspend or terminate this Agreement with or without prior notice.


This Agreement will terminate immediately, without prior notice from ENYO, in the event that you fail to comply with any provision of this Agreement. You may also terminate this Agreement by deleting the website and all copies thereof from your computer.


Upon termination of this Agreement, you shall cease all use of the website and delete all copies of the website from your computer.

Termination of this Agreement will not limit any of ENYO's rights or remedies at law or in equity in case of breach by you (during the term of this Agreement) of any of your obligations under the present Agreement.


  1. Copyright Infringement Notice


If you are a copyright owner or such owner’s agent and believe any material on our website constitutes an infringement on your copyright, please contact us setting forth the following information:

(a) a physical or electronic signature of the copyright owner or a person authorized to act on his behalf;

(b) identification of the material that is claimed to be infringing;

(c) your contact information, including your address, telephone number, and an email;

(d) a statement by you that you have a good faith belief that use of the material is not authorized by the copyright owners; and

(e) a statement that the information in the notification is accurate, and, under penalty of perjury you are authorized to act on behalf of the owner.


8.1 Intellectual Property


The website and its entire contents, features and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof), are owned by ENYO, its licensors or other providers of such material and are protected by Nigeria and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws. The material may not be copied, modified, reproduced, downloaded or distributed in any way, in whole or in part, without the express prior written permission of ENYO, unless and except as is expressly provided in these Terms & Conditions. Any unauthorized use of the material is prohibited.


8.2 Promotions


ENYO may, from time to time, include contests, promotions, sweepstakes, or other activities (Promotion) that require you to submit material or information concerning yourself. Please note that all Promotions may be governed by separate rules that may contain certain eligibility requirements, such as restrictions as to age and geographic location. You are responsible to read all Promotions rules to determine whether or not you are eligible to participate. If you enter any Promotion, you agree to abide by and to comply with all Promotions Rules.


Additional terms and conditions may apply to purchases of goods or services on or through the Services, which terms and conditions are made a part of this Agreement by this reference.



8.3 Governing Law and Dispute Resolution

These Terms and Conditions, the interpretation, performance and enforcement of the rights and remedies of the Parties hereto shall be interpreted by and in accordance with the Laws of the Federal Republic of Nigeria.

The Parties shall use their best endeavors to settle amicably in good faith any dispute or difference of opinion between them arising from or in connection with this Agreement through mutual discussion within fourteen (14) working days.

If the Parties are unable to resolve such dispute(s) within the stipulated period of fourteen (14) working days, the dispute shall be referred to a private, confidential and binding arbitration proceeding presided upon by a legally trained single Arbitrator who has experience in information Technology Laws a in accordance with the provisions of the Arbitration and Conciliation Act CAP A18 Laws of the Federal Republic of Nigeria 2004.

Nothing in these Terms and Conditions shall preclude a Party rom seeking an injunctive or equitable relief for the protection its intellectual property rights and confidential information from a court of competent jurisdiction.

Notwithstanding the provisions above, all parties shall bear the cost of securing their legal representation and filing of processes in the pursuance of the resolution of the case in their favor.

  1. Contact Us


Don't hesitate to contact us if you have any questions.


 -Via Email:  e-reelax@enyoretail.com

 -Via Phone Number:  09062794895

 -Via this Address: ENYO Olowo-Eko. Lekki-Epe expressway by Ikate round about, Lekki-Lagos.